Company & Team
Team: Manufacturing leads for doors and windows commercial and consumer products.
- 4 directors
- 4 sr. managers
Product
- Custom doors and windows
- Standard doors and windows
Where They Started
- Each of 6 product lines was struggling to keep up with customer demand due to long delivery times and high defect rates.
- Product Owners were doing what was best for their manufacturing line, not what was best for the company.
- Customer reputation was declining.
- Internal teams did not share status of current work, known issues, and “better” practices.
- Team morale was low because they were having to work overtime to keep up and quality issues were getting higher than acceptable.
- Only 35% of orders were meeting expected delivery date.
- Defect rate increased to 9% – acceptable rate is 3%
12-Week Results
Of 6 product lines
- Averaged 40% productivity gains.
- High was 70%, low as 20%
- Reduced defects by 55%
- High was 80%, low was 45%
- Customer reputation improving
- Product line teams completely understood what the most valuable product line was at all times.
- Internal communication improved allowing for teams to focus on most important product line if a deadline was in jeopardy of being missed.
- Team morale improved because deadlines were being met, defects were being minimized, and enjoying a better work-life balance.
Resulting Vibes
Testimonial from Product Owner Blueprint Team:
- “Our teams are always focused on the most important things.”
- “Defects are down, which is massive for our profitability.”
- “Team members go out of their way to help each other because this program helped them understand how important this was for our company”.
- “Everybody is on the same page because we are all working off of the same list of work items.”
